Terms & Conditions

These terms apply when you use the HOTAC booking portal. By signing in or using it you agree to them. If you use the portal for an agency or company, you confirm you are authorised to do so on its behalf.

Who can use the portal

The portal is for travel agencies and corporate travel teams. Accounts are created by your agency's administrator, and what each person can see and do depends on their role. You must not use the portal for anything that is not authorised by your agency.

Your account

Keep your password and any sign-in codes private, and do not share your account. You are responsible for what is done through your account until you tell us it has been compromised. Tell us straight away at info@hotac.travel if you think someone else has used it.

Searching, availability and prices

Rooms, flights, rates and availability come from hotels, airlines and other suppliers and change constantly. A result is not a booking and its price is not guaranteed until the booking is confirmed. If the price changes before you confirm, the portal tells you and asks whether you want to continue at the new price.

Prices shown do not include any fees a property charges on site, such as city or resort fees, unless stated. Any service fee applied to a booking is shown in its price breakdown.

Bookings

• You are responsible for the accuracy of everything you enter. Guest and passenger names must match the traveller's identification exactly. Errors can mean refusal of travel or a change fee, and the cost is yours.
• Special requests are passed to the supplier but are not guaranteed.
• A booking made on hold is not paid and is cancelled automatically if it is not confirmed by the deadline shown on it.
• A booking is confirmed only when you receive its confirmation, voucher or reference. If you are unsure whether a booking went through, check your bookings before trying again.

Payment

The payment methods offered to you depend on your agency's arrangements. A card payment is taken on the payment gateway's own page, and the booking is confirmed only once the gateway confirms the payment. If a payment is cancelled, declined or fails, no booking is made from that attempt. If you are told your payment went through but the booking could not be completed, do not pay again; contact us with the booking reference.

Bookings paid on credit are charged to your agency's account under the credit terms agreed with HOTAC, and are limited by the credit available to it.

Changes and cancellations

Each booking shows its own cancellation policy, and that policy applies to it, including the date until which cancellation is free and any fee afterwards. Some rates are non-refundable. We can only cancel on the terms the supplier allows. Where a booking is cancelled, the voucher for it is no longer valid, and you receive the invoice or credit note that applies.

Vouchers and invoices

Vouchers and invoices are issued from the portal once a booking is confirmed. Present the voucher to the supplier as the booking requires.

Acceptable use

You must not use the portal to break the law, to make false or speculative bookings, to gain access to accounts or data that are not yours, to interfere with or overload it, to scrape or copy its content by automated means, or to resell access to it.

Suppliers

Hotels, airlines and other suppliers provide the travel services, and their own terms apply to them. We are not responsible for a supplier's acts or omissions, such as changes to a schedule, overbooking, or the standard of a service, except where the law says we are.

Availability of the portal

We work to keep the portal available but do not promise it will be uninterrupted or free of errors. We may change, suspend or withdraw features, for example for maintenance.

Our liability

Nothing in these terms limits a liability that cannot be limited by law. Subject to that, we are not liable for indirect or consequential loss, or for loss of profit, business or opportunity, and our total liability to you for any claim connected with the portal is limited to the amount you paid us for the booking it relates to.

Intellectual property

The portal, its design and its content belong to HOTAC and its licensors. You may use them only to use the portal as intended.

Suspension and ending

We may suspend or close an account that breaks these terms or is used in a way that puts the portal or others at risk. Your agency's administrator can close your account at any time.

Privacy

How we handle personal data is described in our Privacy Policy.

Changes to these terms

We may update these terms. The date at the top of this page shows when they last changed, and continuing to use the portal after a change means you accept it.

Governing law

These terms are governed by the laws of the United Arab Emirates as applied in the Emirate of Dubai, and its courts have jurisdiction over any dispute, unless the law that applies to you requires otherwise.

Contact us

HOTAC, info@hotac.travel, +971 4 295 2950.